Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403052 Mapping and Delivery Guide
Map an office value stream

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS403052 - Map an office value stream
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify and visually document a value stream in an office environment for the purposes of determining improvements in meeting customer requirements and in minimisation of muda (waste).This unit applies to individuals who have a competitive systems and practices implementation role in an office, including identifying the elements of the office- related value stream and ways to improve the ratio of value-add to non-value add within the value stream.The value stream may comprise one process or several processes across functions or divisions within a business that require involvement or support by an office.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Map the value stream
  • Liaise with stakeholders to capture the office-related activities for each step in the value stream
  • Liaise with stakeholders to document the flow of content information, materials and process information through the value stream
  • Develop a visual representation, in hard copy or using software, of the value stream current state
       
Element: Identify a value stream
  • Identify office deliverables the value stream applies to
       
Element: Identify ultimate customers
       
Element: Identify ultimate suppliers
       
Element: Identify the office processes that contribute to achieving the deliverables
       
Element: Identify stakeholders to participate in the mapping
       
Element: Identify sources of information to populate and validate the map
  • Liaise with stakeholders to capture the office-related activities for each step in the value stream
       
Element: Liaise with stakeholders to document the flow of content information, materials and process information through the value stream
       
Element: Develop a visual representation, in hard copy or using software, of the value stream current state
       
Element: Analyse the value stream
  • Examine each step in the value stream to identify the value added for the customer
       
Element: Measure and document performance along the value stream
       
Element: Identify where value stream improvements can be made
       
Element: Select which improvements will deliver the most value to the customer
       
Element: Develop improvement plan
  • Decide the order in which to implement the improvements
       
Element: Identify actions and resources needed to make the improvements
       
Element: Liaise with management to gain approval and budget for implementation of improvements
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with stakeholders to capture the office-related activities for each step in the value stream 
Liaise with stakeholders to document the flow of content information, materials and process information through the value stream 
Develop a visual representation, in hard copy or using software, of the value stream current state 
Identify office deliverables the value stream applies to 
 
 
 
 
Liaise with stakeholders to capture the office-related activities for each step in the value stream 
 
 
Examine each step in the value stream to identify the value added for the customer 
 
 
 
Decide the order in which to implement the improvements 
 
 

Forms

Assessment Cover Sheet

MSS403052 - Map an office value stream
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS403052 - Map an office value stream

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: